LEGAL NOTICES AND GENERAL TERMS OF SALES
Company name: Lach'sport Factory Yannick Lachenal
Legal status and share capital: Individual reason
Name of the person in charge: Yannick Lachenal
Head office : 1 chemin des Anémones
Postal Code: 1219
City : Châtelaine
Country : Switzerland
Phone: +41 077 460 11 96
E-mail: y.lachenal@bluewin.ch
Website : https://www.lachsportfactory.ch
Customer service opening hours : Monday to Friday > 9 h - 18 h | Saturday & Sunday : closed
ARTICLE 1 - FORMATION OF THE CONTRACT
Orders placed on the server are binding on the customer upon receipt by our customer service department of the order and its payment. In the event of payment in cash on delivery, the orders placed on the server commit the customer as soon as our customer service receives the order.
ARTICLE 2 - DELIVERY
Lach'sport Factory commits itself to make every effort to deliver the order in the shortest possible time, as soon as the order form is received. The delivery times indicated on the order form are given only as an indication and the possible delays do not give the right to refuse the goods or to claim damages. You may cancel your order at no charge at any time prior to shipment. For deliveries variable rates calculated according to the weight of the package.
Any claim for non-conformity or lack must be transmitted within one week of the date of receipt of the order.
Lach'sport Factory is released from its obligation of delivery for any fortuitous event or force majeure. As an indication, total or partial strikes, floods, fires are cases of force majeure.
The transfer of property of the products delivered or to be delivered is suspended until the integral payment of the price by the customer and this without incidence on the transfer of the risks.
ARTICLE 3 - ADDITIONAL INFORMATION ON DELIVERY
Our shipping department will process your order as quickly as possible, usually the same day or the next day (and on Monday for orders placed during the weekend). Orders are delivered by LA POSTE in tracked parcel (48 hours delivery time).
If the products are in stock, you will receive your delivery in 3-4 days on average.
In case of a long break, we will inform you of the delivery time, and you will be able to cancel your order at no charge at any time before shipping.
In case of a specific deadline (competition, travel, etc.) please let us know when ordering.
Credit card payments are automatically debited on the date of the order.
ARTICLE 4 - PRICES
Lach'sport Factory may change its prices at any time.
The customer commits himself to pay the selling price in force at the time of his order. The payment of the order is payable in advance in one installment when sending the order form to Lach'sport Factory, with the exception of the payment in cash on delivery.
If for various reasons, in particular technical problems on the website or in the system whose cause is independent of our will, and/or following the abusive use or not respecting the conditions of voucher(s) and/or discount code(s), a customer is able to have access to the purchase of one or more products at prices other than those displayed on the website, the commercial operation could be cancelled and the products claimed from the customer.
If for various reasons, including technical problems on the website or in the system, the commercial transaction may be cancelled.
In the case of a cancellation :
- if the customer has already paid for the products not sent, Lach'sport Factory will refund the products as soon as possible.
- If the collection of the products has not yet taken place, the transaction and the sending of the products will simply be cancelled and the customer informed.
ARTICLE 5 - RIGHT OF RETRACTION
Under the terms of the article of the Consumer Code, the customer has a period of 14 clear days from the delivery of his order to return the products to Lach'sport Factory for exchange or refund, without penalties except for the return costs.
Refund conditions: We will refund the products or issue a credit note within 14 days after the date of receipt. Products must be clean, unworn, unwashed and returned in their original packaging with the label and proof of purchase.
ARTICLE 6 - PROTECTION OF PERSONAL DATA
All the data that you entrust to us is done so in order to process your orders. In accordance with the law relating to data processing, files and freedoms, you have with the customer service of Lach'sport Factory a right of access, consultation, modification, correction and suppression of the data which you communicated to us.
ARTICLE 7 - DISPUTES
Any order placed implies the adhesion of the customer, and this without any restriction, to the general conditions of sale of Lach'sport Factory.
ARTICLE 8 - LOYALTY PROGRAM
The Lach'sport Factory company reserves the right to modify the conditions at any time and at its own discretion.
